Find-and-fix churn for PLG SaaS teams
When a customer cancels, Arythma runs a short AI voice interview that asks the question a checkbox can’t: why? Every conversation rolls up into fixable churn themes, each backed by the customer’s exact words.
For PLG teams reviewing recent cancellations
The status quo
A customer clicks cancel, picks a checkbox, and vanishes — leaving you a label you can’t act on while your retention line quietly falls.
Pro plan · renews monthly
About to cancel…Today
With Arythma
Retention tools bribe users to stay one more month. Arythma finds out why they leave. The path stays clear — the customer can still cancel — but on the way out, Arythma asks for a short voice conversation and pays for the truth with a completion incentive. People say things out loud they’d never type into a form, and every word becomes evidence your product team can act on.
Pro plan · renews monthly
The customer hits cancel in your app…Today
From conversation to evidence
Choose the cancellation segment and question you need answered. Arythma turns it into a consistent voice interview plan.
Every exit interview rolls up into recurring churn themes: what broke, who felt it, and how often it appears.
Ask follow-ups across every interview and trace each answer back to the exact customer moment behind it.
Research preview
Send private interview links to recent cancellations while you validate the flow. The same evidence model powers the cancellation-triggered Capture path. And it’s the first step toward the loop Arythma is built around: ship the fix a theme points to, then see whether the next cohort proves it worked.
Cancellation exit · 6 users invited
Start with the exits already happening. Get the real reason, trace it to the exact quote, and ship the fix your retention line has been waiting for.